This Privacy Policy explains how Brownstone Heating & Air Conditioning ("we," "us," or "our") collects, uses, and protects information when you contact us through our website, by phone, by text message, or by email.
Information We Collect
When you submit our contact form or reach out to us, we may collect:
- Your name
- Your phone number
- Your email address
- The service you're requesting and any message or details you share with us
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and questions
- Schedule service appointments
- Send estimates and follow-up communications
- Communicate with you by phone, text message (SMS), and email about your request
SMS / Text Messaging
By providing your phone number and consenting on our contact form, you agree to receive text messages from Brownstone Heating & Air Conditioning related to your service request.
- Message and data rates may apply.
- Message frequency varies based on your request.
- Consent is not a condition of purchase.
- You can opt out at any time by replying STOP to any message from us.
- For help, reply HELP or contact us at brownstonehvac@gmail.com.
Sharing of Mobile Information
Your mobile phone number and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional reasons under any circumstances.
Service Providers
We may share information with trusted service providers that help us operate our business — such as our phone system, call tracking provider, messaging platform, email delivery service, and website hosting. These providers only receive the information they need to perform their services and are not permitted to use it for their own marketing.
Data Retention & Security
We retain your information only as long as needed to provide service, comply with legal obligations, or resolve disputes. We use reasonable security measures to protect your information from unauthorized access.
Your Choices
You can opt out of text messages at any time by replying STOP. You can request that we delete the information you've shared with us by emailing brownstonehvac@gmail.com.
Contact Us
Questions about this policy? Contact us at:
- Email: brownstonehvac@gmail.com.
- Phone: (347) 997-3360
- Business: Brownstone Heating & Air Conditioning, Brooklyn, NY